Last Updated: September 9, 2026
At Anycubics.eu, we want customers to have clear and transparent information about returns, refunds and exchanges. This policy applies to eligible products purchased directly through Anycubics.eu.
Please read the conditions below before requesting a return.
1. 14-Day Return Period
Customers may request a return within 14 days of receiving their order if they change their mind, purchase the wrong product, or no longer want the product.
For a change-of-mind return, the product should be returned in good condition with its original accessories, components and packaging where applicable.
For returns that are not caused by a product defect or an error on our part, the customer is responsible for the return shipping cost.
2. Product Does Not Match the Description
If the product you receive materially differs from the product description or the item ordered, please contact us within 7 days of delivery.
After reviewing the order and supporting information, we may arrange an appropriate replacement, return or refund.
3. Damaged or Defective Products
If a product has a manufacturing defect or arrives damaged, please contact us as soon as possible and within 30 days of delivery.
We may request reasonable supporting information, such as your order number and photographs or other evidence showing the problem.
After the issue has been reviewed and confirmed, an eligible order may qualify for a replacement, return or refund.
4. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us promptly with your order number and details of the issue.
Once confirmed, we will arrange an appropriate solution at no additional product cost to the customer.
5. Return Authorization
Please contact us before returning a product.
Do not send a product back without receiving return instructions from our customer support team.
Where possible, products should be securely packaged using their original packaging and protective materials to reduce the risk of damage during return transportation.
6. Return Shipping Costs
For change-of-mind returns, accidental purchases, or other returns where the supplied product is not defective and the correct product was delivered, return shipping costs are the customer’s responsibility.
Where we confirm that an incorrect product was supplied or an eligible problem resulted from our error, we will provide the appropriate return or replacement instructions.
7. Conditions for Returns
A return may be refused or have its refund reduced where applicable if:
- The applicable return period has expired.
- Valid proof of purchase or order number cannot be provided.
- The returned product is materially different from the product originally supplied.
- Parts or accessories are missing.
- The product has been damaged through misuse, improper installation, unauthorized modification or unauthorized repair.
- The product has been damaged during an improperly packaged return.
- Serial numbers or identifying labels have been removed or altered.
Nothing in this policy is intended to limit any mandatory consumer rights that may apply under applicable law.
8. Refund Processing
Once an eligible returned product has been received and inspected, we will notify the customer regarding the outcome of the return.
Approved refunds will be issued to the original payment method.
We aim to process an approved refund within 7 business days after the returned product has been received and approved.
After we issue the refund, additional processing time may be required by the customer’s bank or payment provider.
9. Order Cancellation Before Dispatch
If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible.
If cancellation is still possible, we will cancel the order and arrange the applicable refund to the original payment method.
Once an order has been dispatched, the applicable return procedure may need to be followed.
10. Exchanges
Where an exchange is approved, replacement processing will begin after the return has been received and the applicable return conditions have been verified.
Product availability may affect whether a replacement or refund is offered.
11. Business & Contact Information
anycubics
Kollwitzstraße 76
10435 Berlin
Germany
12 . Customer Support Email: anycubics.eu@mail.com
For questions regarding returns, refunds, damaged products, incorrect or missing items, exchanges, or existing orders, please contact us at anycubics.eu@mail.com or through the Contact Us page on Anycubics.eu.
Please include your order number and relevant details when contacting us so that we can review your request efficiently.